Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services.

• Account information: name, email address, phone number, profile photo, and role (student or mentor).
• Profile details: skills, experience, bio, languages, and career interests you choose to share.
• Session data: booking details, session notes, chat messages, and video call metadata.
• Payment information: wallet balance, transaction history, and billing records (payment card details are processed by secure third-party payment providers; we do not store full card numbers).
• Device and usage data: device type, operating system, app version, IP address, and interaction logs used to improve performance and security.
• Communications: messages you send to mentors, students, or our support team.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Mentor Mitra platform.
• Match students with mentors and facilitate 1:1 sessions, chat, and video calls.
• Process payments, wallet top-ups, withdrawals, and referral rewards.
• Send session reminders, booking confirmations, and important service updates.
• Verify mentor credentials and maintain platform safety and quality.
• Improve our app, develop new features, and analyse usage trends.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• With other users: your public profile information is visible to students or mentors as needed to book sessions.
• With service providers: payment processors, cloud hosting, analytics, and customer support tools bound by confidentiality agreements.
• For legal reasons: when required by law, court order, or to protect the rights and safety of Mentor Mitra, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users where required.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Session records and transaction history may be kept for legal, tax, and dispute-resolution purposes. You may request deletion of your account by contacting us at info@mymentormitra.in.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit, access controls, and secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information through your account settings.
• Request a copy of the data we hold about you.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Opt out of promotional communications while still receiving essential service messages.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.

7. Children's Privacy

Mentor Mitra is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Mentor Mitra after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at info@mymentormitra.in.